Remote - Project Manager - Enterprise Help Desk

Location: [Remote]

Department: Project Management Office (PMO)

Reports To: Program Manager

Job Summary: We are seeking a highly skilled and detail-oriented White Paper Specialist to join our Project Management Office (PMO). The successful candidate will be responsible for researching and writing comprehensive white papers on best practices for an enterprise service desk supporting government operations. This role requires a deep understanding of service desk technologies and processes, as well as PMO best practices. The White Paper Specialist will create documentation to present to key internal stakeholders, ensuring that our service desk operations are aligned with industry standards and optimized for efficiency.

Key Responsibilities:

* Conduct thorough research on current and emerging technologies and processes relevant to enterprise service desks.

* Develop and write detailed white papers on best practices for service desk operations, focusing on government support.

* Collaborate with internal teams to gather necessary information and insights.

* Present findings and recommendations to key internal stakeholders, including senior management and department heads.

* Ensure all documentation aligns with PMO best practices and standards.

* Stay updated on industry trends and advancements in service desk technologies and methodologies.

* Participate in PMO meetings and contribute to the development of PMO best practices.

Pay30-50h

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Qualifications:

* Bachelor's degree in Information Technology, Business Administration, or a related field.

* Proven experience in researching and writing technical documentation, preferably in a government or enterprise environment.

* Strong understanding of service desk operations and technologies.

* Familiarity with PMO best practices and methodologies.

* Excellent written and verbal communication skills.

* Ability to present complex information in a clear and concise manner.

* Strong analytical and problem-solving skills.

* Ability to work independently and as part of a team.

Preferred Qualifications:

* Master's degree in a related field.

* Certification in Project Management (PMP or similar).

* Experience working within a PMO.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.