Desktop Support- MAC Support- Hybrid

Summary:
This client is seeking a User Support, Analyst with MacOS support experience.
This position currently requires a hybrid schedule, with 3 days on-site.

Identify, troubleshoot, and resolve hardware and software problems.
Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom.
Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
Install, configure, and maintain Apple peripherals and other end user equipment such as iPhones and iPads.
Support in-office walk-ups and remote assistance while providing quality customer service.
Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

***Salary for this position is between 60-75K based on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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- Associates degree or equivalent experience
- Four (4) or more years experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment.
- Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
- Ability to obtain a Public Trust Clearance

- Effective communication skills both oral and written.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.