Insight Global is looking for a Care Management Assistant to support a medical center in Annapolis, MD. Care Management Assistants are administrative professionals who provide direct support to ensure that patients move through the system and receive the treatment and services they require. They are responsible for interacting with Care Management staff, insurance agencies, and post-acute care providers/agencies/facilities to bring all aspects of a patients care together, including scheduling follow-up appointments, coordinating transportation, referral management, obtaining records, social work and Care management support, and other delegated duties.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Assists in referral process by transmitting required patient documentation using web-based software system as requested by Care Manager or Social Worker, and verifies the facility received information. Informs Care Manager or Social Worker of authorizations and requests for additional information.
2. Prepares, completes, and distributes facility transfer packets. Identifies missing documentation and initiates appropriate follow-up to obtain information.
3. Arranges ambulance and wheelchair van transportation for patients to facilities or home as requested by Care Manager or Social Worker; notifies facility and unit staff of arrangements. Documents patient choice, ambulance and wheelchair van arrangements in electronic medical record.
4. Facilitates effective exchange of information with post-acute facility liaisons, home care liaisons and DME suppliers. This includes notification of the Care Manager or Social Worker of any identified concern or delay in placement or post discharge supplies.
5. Uses problem solving skills to avoid delays, ex. late transportation. Coordinates with the Care Manager, Social Worker or other personnel as needed.
6. Deliver patient notification letters as needed----Notice of Observation Status, MOON, Important Message from Medicare and others. Obtains the appropriate signature and uploads into the electronic record.
7. Assists in obtaining authorizations for transition to the next level of care (i.e., home, acute/subacute rehab facility, transportation, DME, etc.).
8. Provides clerical and support functions to the Care management staff members with the goal of promoting expeditious patient transfers and/or discharges.
9. Establishes and promotes positive and collaborative working relationships with Care Managers (CM), Social Workers (SW), Utilization Review Nurses, and administrative staff to facilitate discharge planning.
10. Assists in the administration of Care Management functions to include, but not limited to organization of workflow, communications, links to community resources, and other duties to assist in the facilitation of discharges.
*Must be non-smoker! (Candidate will be drug tested; includes nicotine)
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HR@insightglobal.com.
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Experience in care coordination, Care management, disease management, hospital/acute care setting, or customer service preferred.
Experience in inpatient setting
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.