Insight Global is looking for a Telecommunications Technician to support a large hospital system out of Baltimore, MD. This person will be responsible for providing basic to moderately complex voice connectivity and troubleshooting device issues for customers throughout the health system. Job complexity includes basic to intermediate complex Telecom switch configurations/installations, small to medium project management tasks, troubleshooting basic to moderately complex device support issues and interfacing with customers to understand needs.
Knowledge, Skills, & Abilities (KSA's):
1. Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. Strong understanding of Telecommunication principles
13. Moderate to strong understanding voice communications systems and features.
14. Strong understanding of voice wiring and wall fields
15. Strong understanding of Analog services from on premise systems or Carrier supplied (POTS)
16. Strong familiarity with network and voice troubleshooting techniques
17. Ability to articulate and explain the fundamental differences between voice features and equipment.
18. Strong understanding of Avaya Communication Manger, Avaya System Manager.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.