Desktop Support Technician

Day to Day:
An Employer is looking to hire a Desktop Technician in Derwood, MD. This individual will be responsible for the following:
-Supporting multiple sites within Montgomery County and performing support to computers, tablets and phones: reimaging, swapping out systems, doing any replacements, data transfers, deployments, etc
-Managing and meeting strict SLA's
-Hours are Monday- Friday 8AM-5PM
-Troubleshooting syncing iPhones/Android Phones relating to Outlook
-Working on a team in a fast paced environment
-Asset Management
- Supporting full life cycle asset management for all county devices

Environment Notes: full life cycle support for all Montgomery County IT Support, 12k users, 15k assets, break fix, replacement, disposals, imaging, service help desk, everything end point device that someone i the county is using we support it. 98% windows, 2% mac.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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- 6+ months providing IT end user support
-Experience troubleshooting extensively in Microsoft Outlook, preforming remote log ins, password resets, active directory, working with a ticketing system
-Professional, great customer service, and strong communication skills
-Ability to obtain CompTIA A+ certification within 6 months of starting
- Reliable transportation to get to and from work with occasional travel during the day
-Ability to work independently with minimal supervision

Plusses:
-Bachelor's Degree
- ability to earn the A+ certifications within 6 months. This is a requirement to convert to a permanent employee

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.