Job Description
We are seeking a skilled and experienced ServiceNow APM (Application Portfolio Management) Developer to join our team. As a ServiceNow APM Developer, you will be responsible for designing, developing, and implementing solutions within the ServiceNow platform to support Application Portfolio Management processes. You will collaborate with cross-functional teams, including business analysts, project managers, and stakeholders, to understand requirements and deliver efficient and scalable solutions.
1. Design, develop, and configure ServiceNow APM solutions to support Application Portfolio Management processes and requirements.
2. Collaborate with stakeholders to gather business requirements and translate them into technical specifications and implementation plans.
3. Develop and maintain ServiceNow workflows, forms, scripts, reports, and integrations to enhance the APM capabilities of the platform.
4. Customize and extend the ServiceNow platform using JavaScript, Glide, HTML/CSS, and other relevant technologies.
5. Implement best practices for ServiceNow development, ensuring scalability, performance, and maintainability of APM solutions.
6. Troubleshoot and resolve technical issues and defects, ensuring timely resolution and high-quality deliverables.
7. Work closely with cross-functional teams, including business analysts and project managers, to define and deliver APM solutions that meet business objectives.
8. Participate in system upgrades and enhancements, ensuring smooth migration and minimal disruption to existing APM processes.
9. Stay up-to-date with the latest ServiceNow features and functionalities, identifying opportunities to leverage new capabilities for APM improvements.
10. Provide technical guidance and mentorship to junior developers, fostering a collaborative and knowledge-sharing environment.
Required Skills & Experience
1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
2. Strong experience in ServiceNow development, specifically in APM modules and functionalities.
3. Proficiency in JavaScript, Glide, HTML/CSS, and other relevant web technologies.
4. Solid understanding of Application Portfolio Management concepts and processes.
5. Experience in customizing and extending the ServiceNow platform using client scripts, business rules, UI policies, and workflows.
6. Familiarity with ServiceNow APM modules, including Application Portfolio Management, Demand Management, and Project Portfolio Management.
7. Demonstrated ability to gather business requirements and translate them into technical solutions.
8. Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
9. Excellent communication and collaboration skills, with the ability to work effectively in a team-oriented environment.
Nice to Have Skills & Experience
ServiceNow certification(s) related to Application Portfolio Management or Development (e.g., Certified Application Developer, Certified Implementation Specialist) is a plus.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.