Rating Supervisor

Insight Global is hiring a Rating Supervisor in Urbandale, Iowa or Portland, Maine for a large insurance company to work closely with their team of 6-10 Rating Technicians across the country. This Supervisor is responsible for the management and development of rating staff, including training oversight, conducting quality reviews, coaching and mentoring, and performance evaluation. The Rating Supervisor ensures team members meet or exceed departmental, service, and quality goals while supporting a culture of operational efficiency, continuous improvement, and cross team collaboration. Additional responsibilities include ensuring procedural documentation is accurate and current, and monitoring work volume. This leader will have a chance to help elevate process improvements

• Direct supervision of an assigned rating team, providing coaching, mentoring, and ongoing performance feedback.
• Develop, maintain, and execute a comprehensive training plan that ensures consistent onboarding, progression, and readiness of new Raters.
• Provide processing context and workflow education by ensuring Trainees understand training resources, work assignment expectations, authority, system navigation and functional workflows.
• Responsible for quality reviewing Trainee transactions prior to certification to ensure accuracy and readiness. Identifying training gaps and coordinating corrective coaching.
• Performs rating transaction reviews as part of the Quality Review process at the direction of the Rating Manager, ensuring accuracy and compliance with established standards.
• Monitor work volume and workflow queues, ensuring adherence to SLAs and proactively adjusting assignments or resources as needed.
• Own and maintain departmental procedures and documentation, ensuring they are updated based on business changes, system enhancements, and quality review findings, and communicated appropriately to staff.
• Develop and use work management tools to increase operational efficiency and enhance processing consistency.
• Maintain strong business relationships with underwriting, regional partners, BPO vendors, and internal teams.
• Support modernization and system initiatives by staying current on product, system, and workflow changes.
• Fosters a positive, collaborative, and accountable work culture by modeling professional behavior, encouraging open communication, supporting team engagement, and reinforcing departmental values in daily operations.
• Performs all other duties as assigned to support departmental goals and operational efficiency.

Pay rate while on contract is $36/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3-5 years of supervisor/management experience
• Experience in the insurance industry
• Bachelors degree
• Strong communicator (ability to coach and mentor)
• Longevity in previous roles

• Experience in the Insurance Rating space
• Experience with commercial insurance

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.