Job Description
A client of Insight Global is looking for a Remote UX Research Operations Consultant to join their team. This individual will help oversee and design the Research Operations strategy and processes to help enhance customer experience. The UX Research Operations Consultant will be highly collaborative and will suggest best practices for Research Operations and interviewing tool adoption. Responsibilities will include organizing large amounts of data from various sources, utilizing internal libraries, managing participant recruitment, overseeing design of physical labs, standardizing research documentation, and conducting interviews. The UX Research Operations Consultant will understand trends across companywide initiatives and platforms to best enhance customers' digital experience. This individual will empower UX researchers, designers, and usability specialists throughout the research process. The UX Research Operations Consultant is a master of the research process and has experience managing thousands of user groups. This individual will be a self-starter, a collaborator, and a creative who is not afraid to push boundaries and who will enhance customer research processes.
Required Skills & Experience
3+ years in enterprise UX Research:
(end to end customer research -- moderated, unmoderated, quantitative/qualitative, multivariate & A/B Testing)
Experience in both B2B and B2C UX research
Demonstrated one-on-one moderated interview style doing user research
Knowledge of ResearchOps (i.e., Participants, Governance, Knowledge, Tools, Competency, Advocacy)
Demonstrated one-on-one moderated interview style doing user research
Created a repeatable and reusable research process
Nice to Have Skills & Experience
Insurance or FinTech background
Interviewing Platforms such as: User Interviews, User Bit, Lookback
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.