A large wholesale distributor is seeking a professional Mobile/Tablet IT Technician with experience in a large company enterprise support role, help desk / support call center experience, and / or onsite repair or other technical support position. PC Techs will install, troubleshoot, and repair computer systems, hardware, and computer peripherals. In this role specifically, you will handle all the tickets pertaining to any mobile devices or tablets.
Someone well versed in apple products would be ideal! Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement innovative technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a challenging environment. Responsibilities may include:
Manage a comparable case assignment load as assigned by management.
Able to work independently in an efficient manner until case it completed to user satisfaction.
Technician may be assigned by senior technician/leadership to work on various small project(s), or parts of larger project(s), and is expected to drive progress to complete the necessary work.
Prepare and image machines for field deployment.
Replace internal components of computer assets.
Technician must be familiar with software installation and required maintenance.
Technician must be able to troubleshoot issues in multiple support disciplines at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- Minimum 1-year experience supporting a Microsoft centric PC environment
- Understanding of how to troubleshoot issues within Active Directory
- iPhone / iPad troubleshooting
- InTune software
- Experience working with Apple products
- Microsoft Authenticator and other MFA
- General PC tech experience in case work / over the phone support
- Teams and o365
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.