Insight Global is searching for an Engineer to support one of our large clients. The Gateway Systems Technical Support Engineer will be responsible for the following:
-Offer technical support and guidance to staff on the diagnosis, troubleshooting, and repair of the client's Gateway systems, including first and second-generation technologies and equipment. This role involves an on-call rotation.
-Engineer Network Timing solutions within a data/telecommunications framework.
-Proactively seek out and implement process improvements and automation to enhance system performance.
-Develop and maintain comprehensive gateway documentation, such as Solutions Database entries, technical bulletins, and standard Operations and Maintenance protocols.
-Coordinate and document system upgrades, including the integration of additional radio, trunk, Internet, or PSTN capabilities into the gateway infrastructure.
-Engage in the installation, commissioning, and validation of auxiliary systems.
-Contribute to the creation and facilitation of advanced technical training for gateway systems, catering to a diverse employee base.
-Collaborate with the Service Level Agreement (SLA) team and Gateway Operations to pinpoint and address technical challenges that could impact customer satisfaction.
Compensation:
$110,000 to $130,000 per year annual salary
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
* Bachelors Degree in Engineering (Preferably Electrical, will consider Mechanical or other related)
* Strong knowledge of networking concepts, security practices, and gateway (base station) for satellite systems
* Min 3 YOE of applicable satellite communications or military experience working with wireless communications networks
* Min 3 YOE designing, troubleshooting, maintaining GPS sourced NTP timing and synchronization in a technical and critical production environment
* Ability to travel domestically and potentially internationally. Valid passport required.
* Automated scripting in any language, Power BI, AWS, Grafana, JIRA
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.