Insight Global is looking for Level 1 Service Desk Technicians to join their team. Candidates must be local to Baton Rouge and willing to work onsite. The first 8 weeks will be dedicated to training. Upon completion of training, candidates have the ability to earn work from home days, up to 2x per week. The shift times are Mon-Friday 8-5pm. Candidates may be asked to work earlier hours (6-3pm) and there may be some overtime hours involved.
Scope of Work:
* These individuals will work for the Incident and Operations Management Section
* Responsible for enterprise level Service Desk support and may be the first contact for answering any calls to the 24x7 Service Desk or will be the first level of escalation to resolve an incident. These staff will perform basic and advanced phone and remote support, troubleshooting to resolve issues, and escalation to On-call resources as needed. Weekend and night work shifts will be required as needed.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.