A large distribution company has 1 opening for a remote Technical Support Helpdesk Agent to join their growing IT division. The Technical Support Agent will join a dynamic team transitioning to support more internal departments within the company, growing outside of IT only support. This role will act as the primary liaison between IT and other internal departments, for example: Accounting, Human Resources, Branch Stores, C-Level Executives, and any employee a part of the same organization. They will do so while supporting and maintaining the infrastructure of current systems for internal user issues. All incoming tickets are created through a CRM tool, which can be escalated to a software application support team, if needed. Most tickets will involve troubleshooting, re-routing printers and password resets. This role sits fully remote, working 40 hours a week with an opportunity for overtime, as a 6-12 month contract to hire.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.