Our client enables businesses to build stronger customer relationships that drive growth and scale. With its all-in-one customer communications platform, our client offers next-generation solutions for sales, marketing and support teams to work together to convert prospects into paying customers, engage customers throughout their journey and provide world-class support.
Within the Business System organization, they are looking for Salesforce Administrator to assist with their Tier 1 Salesforce support and own all of the tickets coming through the queue. You'll be responsible for creating and responding to tickets, catching errors, assist with access request for Salesforce CPQ, issues with quotes not generating, etc. and triaging as needed for tier 2+ support. You'll be provided with runbooks and detailed processes to follow. You and your team would be responsible for supporting ~250-300 end users and currently 600 tickets/month to be managing. Our clients goal is to fix and further automate processes which you'll be able to have an opportunity to support and assist with.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.