Job Description
Day to Day:
Insight Global is looking for a District Technology Assistant to provide timely and effective technology support services to district staff and school personnel from a centralized district office, ensuring that hardware, software and end-user computing needs are resolved efficiently and with a high standard of customer service. This person can expect to handle the district’s day‑to‑day tech needs which includes, but it not limited to, responding to help desk tickets, troubleshooting hardware and software issues, and visiting schools when something can’t be fixed remotely. This person will be tasked in the set up and deployment of devices, keep tickets and inventory up to date, install approved software and updates, support tech for events and testing, communicate clearly with staff about timelines, and help with equipment moves or changes throughout the year as needed. This person's compensation will be based on 260 contract days on the board-approved 110 salary schedule. This position will require an 8-hour work day.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Desired Skills and Experience:
• High School diploma or GED required; Associate's degree or post-secondary coursework in Information Technology, Computer Science or a related field preferred..
• CompTIA A+ certification required or demonstrated ability to perform equivalent technical support competencies.
• Working knowledge of current Windows and Mac operating systems, Microsoft 365 applications, Google Workspace applications and common end-user hardware including computers, printers and peripherals.
• Familiarity with basic network concepts including wired and wireless connectivity, IP addressing and network printing.
• Demonstrated ability to troubleshoot hardware and software issues effectively and communicate technical information clearly to non-technical users.
• Strong customer service orientation; ability to work professionally and patiently with students, staff and administrators across a variety of school and district settings.
Organized and detail-oriented; ability to maintain accurate records in a ticketing or asset management system.
Nice to Have Skills & Experience
Plusses:
Such additional qualifications as the Superintendent or Chief Information Officer may find appropriate and acceptable.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.