We are seeking a skilled Incident Manager. The primary purpose of the Major Incident Manager role is to ensure that impacting incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently and with minimal impact to customer service. Acting as a point of contact for incoming incident escalations, the Incident Manager will be responsible for executing contact during an incident response scenario to guide and assist in the identification, escalation, and remediation of threats and incidents. This individual works closely with the Incident Owner as an incident lead and primary technical resource.The Incident Manager must possess strong problem solving, analytical and time management skills. They should also be able to apply organizational, critical thinking and oral and written communication skills. The Incident Manager will be an effective team player and leader who can work independently when necessary. Attention to detail and strong crisis management skills are critical to this position.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Bachelor's degree in Computer Science, Engineering, Business, or related field
Demonstrated leadership abilities and a track record of successfully managing incident response teams.
ITIL 4 Foundations certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.