An employer is currently seeking a Service Desk Technicians for a contract opportunity that can sit fully remote! This individual will be joining a team of technicians and will be responsible for supporting internal employees' hardware and software related incidents. 90% of this person's day will be responsible for handling level 1 inbound calls/chats and accurately log interactions within the company's incident management system (ServiceNow). They will also be conducting appropriate diagnosis/troubleshooting to resolve known conditions with hardware (Mouses, monitors, keyboards, desktops, PCs, Macs, etc..) & software (Winodws11, Microsoft Suite, BomGar, and Beyoondtrust). They will take (typically 20-40) inbound calls, respond to chats in a timely manner, and work tickets to support the company in any computer issues, sign in issues, or operations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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- 1+ years of experience with software troubleshooting (Beyondtrust, BomGar, Windows11)
- 2+ years of experience troubleshooting hardware related incidents (Keyboards, Mouses, Wires, Desktops/PC and MAC)
- Strong communication/Ability to build rapport with end-users
- Excellent customer service skills
-Experience using Active Directory
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.