An employer is looking for a Desktop Support Technician/IT Generalist for a contract possible hire opportunity based out of Louisville, KY. This individual will cover the IT issues between 2 locations and will provide hands on support to the employees and work out of a ticketing system to resolve any incidents. On a daily basis they should expect to resolve up to 12 tickets however some of those tickets can vary from how long it takes to resolve them. For a candidate to be successful in this role they must have a strong technical aptitude where they can work software incidents (60%) and hardware issues (40%). They also must have strong communication and customer service skills since they will be working with users hands on at the corporate HQ. While this role is technically the level 3 support, sometimes customers will come up to this individual and ask them to fix their technical issues however the ticket would ideally go through the help desk, then level 2 then to them but that rarely happens. This client is also looking for a candidate with a go-getter personality and high patience skills since they will be working with individuals who need their computer issues resolved immediately. During their spare time, they can also assist the other team members who are remote with the ticket que. The targeted pay range for this role is between $24-28hr.
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-Enterprise level support experience -- this company has 55k+ users, 18k+ computers, and 3k total sites.
-2+ years of experience troubleshooting hardware, software, network printing, Microsoft product support, and VPN's
-Preferred to have Comp Tia A+ Certification completed, or currently on way to completion
-Experience with computer imaging -- SCCM/Altiris/Intune preferred.
-Network Printer configurations, alignments, and troubleshooting
-Enterprise ticketing system knowledge -- Service Now preferred.
-Remote desktop support tools knowledge -- Bomgar preferred.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.