An employer is seeking a NOC Technician in the Louisville, KY area. This employee will be responsible for supporting Enterprise level, mobile carrier companies to prevent network outages or unplanned technical difficulties with clients. This person will be working on a team of approximately 5 local members and will be taking inbound phone calls from customers and internal employees, then providing triage services when required to further escalate the ticket. They will be the first line of defense with support, and must create tickets within Remedy for all incidents that occur and documenting them within the company's documentations system. It would be extremely beneficial if this individual has worked in a NOC before, has a technical understanding of network outages, LAN/WAN networking and has troubleshooting experience. They also need excellent customer service skills as they will be communicating with clients to further investigate incidents. There will be a 2 weeklong training that is held onsite which will consist of labs and interactive modules. Shift flexibility is required for this position, but a candidate would be assigned to one shift:
1st shift - Wed-Sat 7-5:30P
3rd shift - Wed-Sat - 11-9:30A
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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Network troubleshooting/familiarity experience (mostly on layer 1 and layer 2 within the network infrastructure)
Experience/understanding of major networking hardware such as Cisco, Juniper, Alcaltel equipment
Excellent customer service and communications skills
Experience/knowledge working with a ticketing system
Good work ethic
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.