An employer is seeking a Tier 1 Help Desk candidate for a contract position based in Louisville, KY. This employee will be responsible for supporting end users process requests for this company's Electronic Medical Records program - HomeCare Homebase/Point Care. On a weekly basis they will take roughly 50-60 calls and will also receive tickets through emails that they will work on resolving or escalating up to the correct points of contact. They will be supporting this application on several different types of devices such as tablets/PCs so we are looking for someone who is technically savvy to support different devices. Excellent customer service and documentation skills are required to be successful in this role.
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1+ year of customer support experience or in a technical support role
Strong communication, critical thinking, and solution-oriented skills
Experience working with a ticketing system - ServiceNow
Able to follow procedures and guidelines to assist users over the phone
Experience working with Citrix
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.