Job Description
A very reputable, established non-profit with their global offices based in Louisville. They are seeking a skilled and motivated individual to join their team as an Service Desk Technician (SDT). As a member of the IT support team, you will play a crucial role in providing technical assistance and support to our end users. The ideal candidate will have excellent problem-solving skills, a customer-oriented mindset, and a strong technical background.
After a two-week training is completed, this position will be REMOTE, Mon -Friday, 40 hours/week.
Highlighted Duties:
* Provide first-level technical support and troubleshooting for end users via phone, email, or in-person for any audio, video and computer related equipment that supports the organization.
* Oversight of software, accounts, and licenses.
* Assist with the installation, configuration, and maintenance of hardware and software systems.
* Diagnose and resolve technical hardware and software issues promptly and efficiently.
* Set up user accounts and permissions, including password resets and account management.
* Conduct hardware and software inventory management.
* Document and update technical procedures and knowledge base articles.
* Assist with technology projects, upgrades, and system deployments as required.
* Maintain a high level of customer satisfaction through professional and timely communication.
* Other duties as assigned.
Required Skills & Experience
* Associate's or Bachelor's degree in related field preferred.
* 1-2 years of progressive experience in providing technical support and troubleshooting for end users.
* Strong knowledge of Windows operating systems.
* Familiarity with common desktop applications, such as Microsoft Office Suite and web browsers.
* Basic understanding of networking concepts and protocols.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
* Strong problem-solving skills and the ability to work independently and collaboratively.
* Ability to prioritize and manage multiple tasks in a fast-paced environment.
* Experience with ticketing systems and remote support tools is preferred.
Nice to Have Skills & Experience
*Bi-Lingual (Spanish or Korean)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.