An employer is seeking a NOC Technicians in the Louisville, KY area. This employee will be responsible for supporting Enterprise level, mobile carrier companies to prevent network outages or unplanned technical difficulties with clients. This person will be working on a team of approximately 5 local members and will be taking inbound phone calls from customers and internal employees, then providing triage services when required to further escalate the ticket. They will be the first line of defense with support, and must create tickets within Remedy for all incidents that occur and documenting them within the company's documentations system (CA-Spectrum). It would be extremely beneficial if this individual has worked in a NOC before, has a technical understanding of network outages, freebased products, LAN/WAN networking and has troubleshooting experience. They also need excellent customer service skills as they will be communicating with clients to further investigate incidents. There will also be a 2 week long training that is held onsite which will consist of labs and interactive modules. There are currently 4 open positions. Shift flexibility is required for this position, but a candidate would be assigned to one shift:
- 2 opening on M-F 7-4P
- Thurs-Mon 3pm - 11:30pm
- 3rd Shift
Sun - Thurs 11pm - 7:30am
Tues - Sat. 11pm - 7:30am
Network troubleshooting/familiarity experience (mostly on layer 1 and layer 2 within the network infrastructure)
Experience/understanding of major networking hardware such as Cisco, Juniper, Alcaltel equipment
Excellent customer service and communications skills
Experience/knowledge working with a ticketing system
Good work ethic
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.