An employer is currently looking for an IT Support Desk Specialist for a contract role in the Louisville, KY area. This individual will be resolving technical issues over the phone for internal employees and will attempt to resolve all incidents over the first call. On average they will be taking 10-15 calls per day and working about 5-6 tickets. When they are not taking calls, there is a good amount of project work for this individual to participate in. This position will sit at the corporate office in Louisville, but will have the ability to work some days remotely once fully trained. Some of the technical issues this employee will be resolving include issues related to password resets, account unlocks, troubleshooting VPN and home and office network connectivity issues, Office 365, and desktop/phone issues. This candidate will need to have great descalation and communication skills
Shifts Open-
1 opening- 5p-3:30A - Wed, Thurs, Friday, Sat - hours and days (besides Saturday) are somewhat flexible
1+ year of experience in a previous help desk/tech support role
Experience troubleshooting Microsoft Office/O365 issues (Outlook, Word and PDF documents)
Experience supporting Active Directory (Familiar with adding users, account provisioning, unlocking accounts)
Experience working with remote tools
Experience troubleshooting network connectivity issues (VPN troubleshooting, LAN/WAN
Excellent documentation and communication skills
Troubleshooting experience on mobile phones, printers, computers, and other hardware
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.