Job Description
The Sr. Manager Shared Services will manage multiple teams and initiatives within our customer's Shared Services organization. This role is responsible for executing the Shared Services Service Management Framework including work-migration and transition into this COE, informing strategic direction, developing talent, enabling operational excellence, and aligning performance goals across organization workstreams. Additionally, this role will partner with stakeholders and enterprise leaders to drive transformation, innovation, and scalable solutions across the shared services model.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
-Bachelor's Degree Business Administration or Finance, Accounting
-7-10 years - Experience with Shared Services and Operating Model specifically supporting back office functions
-2-4 years - Management experience
Experience with all of the below in most recent role:
- Shared Services: Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Baseline Assessment
-Strategic Leadership: Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance
-Organizational Influence: Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives
-Process Improvement: Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices
-Talent Development: Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts
-Enterprise Execution: Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards
-Transformation and Innovation: Champion continuous improvement through automation, process redesign, and adoption of shared services best practices
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.