We are seeking a seasoned TPM to lead a high-impact initiative focused on improving efficiencies in CyberArk ticketing processes for Just-In-Time (JIT) Access. This role will partner closely with the automation and EPM teams to streamline access request workflows, enhance ServiceNow flows, and drive process improvements across the enterprise.
End-to-End Product Ownership: Lead the vision, roadmap, and execution of complex cross-platform solutions related to JIT access and CyberArk ticketing.
Drive the integration of CyberArk EPM with ServiceNow, including:
o Automating JIT privilege elevation requests.
o Enabling ticket-based elevation approvals.
o Aligning EPM tasks with ITSM workflows.
Process Optimization: Collaborate with automation teams to design and implement efficient ServiceNow flows and access request mechanisms.
Stakeholder Engagement: Partner with internal teams (EPM, Engineering, Architecture, Security) and external stakeholders to understand current pain points and identify opportunities for innovation.
Data-Driven Decision Making: Analyze qualitative and quantitative data to inform product direction, assess ROI, and prioritize investments.
Technical Collaboration: Work with development and architecture teams to address technical debt, production defects, and long-term scalability.
Metrics & Reporting: Develop KPIs to track product health, adoption, and performance.
Training & Enablement: Support the creation of training materials and adoption tools to ensure successful rollout and usage of new processes.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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5+ years of experience in process improvement, technical product management, or related roles.
Strong understanding of CyberArk, ServiceNow, and JIT access workflows.
Proven experience working with automation teams and enterprise platform management (EPM).
Expertise in cross-functional team leadership.
Excellent communication skills with the ability to influence at VP level and below.
Strong analytical skills with experience in cost-benefit analysis, ROI, and NPV modeling.
Passion for customer-first design and continuous improvement.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.