A client of Insight Global is looking for a help desk specialist. Tis person will be troubleshooting and resolving end user support issues. They will be setting up monitors, desk, and phones.
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HR@insightglobal.com.
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* 1+ year Help Desk or Technical Support experience.
* Must be adept at troubleshooting issues and able to explain solutions to non-technical audiences.
* Extensive knowledge of PC setup, troubleshooting and operations
* Basic understanding of the Desktop LAN protocol TCP/IP
* Current Microsoft Certified Professional (MCP) certification
* Familiarity with Voice over IP Phone systems and deployments
* Office 365 Administration
* Familiarity with SalesForce ticketing system
* Understanding of Microsoft security patches and process for applying them
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.