Job Description
As a trusted advisor, this individual should be self-motivated and create and maintain effective customer relationships as to ensure customer satisfaction. This will be done by providing firsthand resolution to technical highly complex in technical malfunctions in Indigo Printers. This individual should maintain knowledge of leading-edge technologies and actively contribute to HP’s technical knowledge portfolio by providing information ranging from technical knowledge, to methodologies based on experience gained from customer engagement. Pay is between 30-37/hr, depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Highschool Diploma
• 3+ Years of Customer Service
• 3+ Years of Remote, Engineering Support
Nice to Have Skills & Experience
• College Degree in a Technical Field
Experience working on Industrial Printing Presses such as: Indigo, Heidelberg, Ryobi, AB Dick, etc...
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.