Job Description
Insight Global is looking for a UKG Support Analyst for a client in the Des Moines, IA area. This individual will be responsible for ongoing support of the UKG system service queue, providing phone and email resolution to tickets from community based users; heavy emphasis on Scheduling and Timekeeping modules within UKG.
Hourly pay rate for this position ranges between $40.00-55.00 and is dependent on years of experience and skill set.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience with UKG Workforce Management; specifically supporting Timekeeping and Scheduling modules
• Experience working a ticketing system
• Experience with phone and email resolution
• Good communication and professionalism
• Industry experience in senior living, healthcare, or hospitality (hotel).
Nice to Have Skills & Experience
• BMC Helix ticketing system
• Experience handling training.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.