Insight Global is seeking a CMDB & CSDM ServiceNow Data Architect to be an instrumental part in building and maintaining the data backbone that supports our client's IT Service Management (ITSM), Event Management, and automation strategies. They will work with
You will architect, implement, and govern the Configuration Management Database (CMDB) and Common Service Data Model (CSDM) within ServiceNow, ensuring these platforms enable operational excellence and digital transformation.
Your work will include developing roadmaps for data architecture evolution, integrating event management capabilities, and maximizing the value of ServiceNow across the enterprise.
· Develop and maintain a clear roadmap for CMDB and CSDM maturity, aligning with Cortevas ITSM and Event Management objectives and leveraging ServiceNows evolving capabilities.
· Structure and optimize the CMDB/CSDM to support advanced Event Management, including event correlation, automated incident response, and proactive impact analysis.
· Serve as the subject matter expert for ServiceNow CMDB, CSDM, and Event Management modules, ensuring optimal configuration, integration, and utilization.
· Partners with ITSM process owners, ServiceNow platform teams, and business stakeholders to ensure data models and event management processes meet organizational needs.
· Regularly assess and enhance ServiceNow-based data structures, integrations, and event management processes to adapt to changing business and technology landscapes.
Pay Rate will range depending on experience ($60/hr - $80/hr)
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- 7+ years of experience with ServiceNow CMDB, CSDM, and Event Management Modules
(configuration, customization, and integration)
- Experience developing and executing roadmaps for data architecture
- Experience designing, implementing, and governing large scale CMDB solutions
- Deep understanding of ITIL v3/v4 (configuration management & event management)
service asset & configuration management aka SACM is a plus
- Experience integrating discovery tools, monitoring platforms and external data sources with ServiceNow
- Ability to troubleshoot advanced data and event management issues
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, CSDM, or Event Management; ITIL, Agile, or PMP certifications.
- Familiarity with ServiceNow Discovery, Service Mapping, and IT Operations Management modules.
- Experience in large, regulated, or complex organizational environments.
- Understanding of Agile or DevOps methodologies and their application to ITSM, data architecture, and event management.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.