Employee Success Specialist

A large software company is seeking an Employee Success Specialist to support multiple Employee Success and HR teams in a high-volume case management environment. This role is designed as a shared resource that will be cross-trained across various workstreams and teams, helping to resolve routine employee inquiries and cases while ensuring a positive employee experience. The ideal candidate is a quick learner with strong communication skills, solid technical aptitude, and a foundational understanding of HR processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1-3+ years of experience in HR, employee support, HR shared services, customer support, or a related field.
Experience with case management.
Strong verbal and written communication skills with the ability to interact professionally with employees and stakeholders.
Strong technical aptitude and ability to learn new systems and tools quickly.
Customer-service mindset with strong problem-solving skills.
Ability to work effectively in a collaborative, team-oriented environment.

Experience with case management tools, HR systems, or Workday.
Experience in a shared services or centralized support environment.
Exposure to employee relations, benefits, leave management, accommodations, or other HR programs.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.