Job Description
Insight Global is seeking a Tier 2 SAP Support Analyst for a leading agriculture and life sciences client. This role supports SAP MM and PP modules, serving as the escalation point for complex incidents and integration issues. The ideal candidate brings strong functional SAP expertise, hands-on troubleshooting skills, and the ability to partner with developers, Basis teams, and business stakeholders to maintain stable, high-performing SAP systems.
• Own and resolve complex SAP Tier 2 incidents
• Perform deep-dive functional and technical troubleshooting
• Analyze dumps, logs, and apply SAP Notes
• Support MM/PP processes and cross-module integrations
• Escalate to developers or Basis as needed
• Monitor system performance and configuration changes
• Create KBAs and mentor Tier 1 support
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• SAP Tier 2 Support experience (3–5+ years)
• SAP MM and PP module support
• Advanced SAP troubleshooting & root cause analysis
• Incident & escalation management (Tier 1 → Tier 2)
• SAP integrations (SD–MM–FI, third-party systems)
• SAP Notes, dump/log analysis
• ServiceNow or SAP Solution Manager
• Strong stakeholder communication
Nice to Have Skills & Experience
• ABAP debugging
• SAP Basis collaboration
• IDocs & RFC interface support
• Functional Specifications authoring
• Technical Review Board / TCB exposure
• Manufacturing or life sciences environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.