QA Manager

An employer is seeking a Quality Assurance (QA) Manager to build and lead a scalable Quality and Environmental Health & Safety (EHS) system that supports growth while ensuring zero‑defect product performance, safe operations, and compliance with customer and regulatory standards. This individual will be a hands‑on leader who partners closely with operations to embed quality and safety into daily execution—not as bureaucracy, but as a competitive advantage.
This role is ideal for a builder‑type QA leader with experience in high‑mix, low‑volume (HMLV) or job‑shop manufacturing who can balance rigor with real‑world production demands.
Own, maintain, and continuously improve the Quality Management System (QMS), including ISO 9001 compliance, audit preparation, corrective actions, and management reviews.
Lead a comprehensive gap analysis of the existing QMS and implement documented, auditable improvements adopted by operations.
Drive measurable reductions in internal scrap, rework, and customer defects, with a focus on zero repeat failures.
Establish and manage a Supplier Quality Program, including supplier scorecards and incoming inspection processes.
Implement quality data visibility through dashboards (Power BI or ERP‑based) tracking KPIs such as defects, rework, returns, NCMs, CAPAs, audits, and first‑article approvals.
Embed root cause problem solving (A3, 8D, 5 Whys, SPC) across shop‑floor teams; train and coach operators and leaders on consistent RCA/ICA practices.
Lead customer quality issue resolution, including complaints, returns, and field issues, with clear communication and structured corrective action.
Own EHS programs and compliance, including OSHA, EPA, and state/local requirements.
Conduct regular safety audits, committee meetings, and daily/weekly safety huddles; ensure timely corrective action closure.
Integrate EHS reviews into all new process changes, equipment installations, and facility projects.
Build and maintain an EHS manual and compliance matrix, ensuring required programs are documented and trained.
Serve as a visible, trusted partner to production—solving problems collaboratively rather than policing outcomes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5–8 years of Quality Assurance experience in a manufacturing environment.
2–3+ years in a QA leadership or management role (HMLV or job‑shop experience strongly preferred).
Proven ownership of an ISO 9001 Quality Management System, including audits and corrective action.
Hands‑on experience with customer complaints, CAPA management, and structured root cause methodologies (8D, A3, etc.).
Experience with incoming, in‑process, and final inspection workflows.
Proficiency with QMS software, document control systems, and CAPA tracking tools.
Experience using ERP quality modules.
Strong Microsoft Excel skills (SPC charting, data analysis).

Plastics or polymer manufacturing experience.
ASQ Certified Quality Engineer (CQE) and/or Certified Quality Manager (CQM).
Lean Manufacturing and/or Six Sigma background.
Experience with CMMs and measurement system software.
Power BI or Tableau experience for quality dashboards.
Supplier quality portals and supplier performance tools.
Experience hiring, developing, or mentoring QA technicians.
Comfortable presenting metrics and results during management reviews.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.