HR Coordinator II

Insight Global is seeking an ES People Advisor / HR Coordinator II to support employees through a centralized shared services model. This role provides high‑quality HR support to employees and managers through a case management portal, answering inquiries related to benefits, time off, compensation, immigration, HR policies, and employee data. Day‑to‑day work includes managing and resolving cases, maintaining and improving HR knowledge articles, supporting Workday self‑service inquiries, processing HR transactions, assisting with system testing, and contributing to process improvement initiatives. The role requires strong attention to detail, confidentiality, and a customer‑first mindset in a fast‑paced, high‑growth environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience in HR or a centralized/shared services customer support environment
Strong HR fundamentals (benefits, time off, compensation, HR policies, employee data)
Experience working in a case management system
Experience with Workday HCM or similar HRIS
Excellent verbal and written communication skills
High attention to detail, organization, and time management
Ability to manage confidential and sensitive employee matters
Strong problem‑solving skills with a focus on data integrity and process accuracy
Comfortable supporting employees through personal or complex situations
Able to work effectively in a fast‑paced, evolving environment

Experience in an HR shared services organization
Background supporting employee self‑service tools and knowledge bases
Experience creating or updating HR knowledge articles
Exposure to HR system enhancements or User Acceptance Testing (UAT)
Interest in process improvement and applying technology to enhance employee experience

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.