Job Description
Reporting to the Executive Director of IT Operations, the IT Director leads the technical team responsible for IT service delivery, ensuring excellent customer service and alignment with college-wide policies and goals. This role supports budgeting, project management, and continuous improvement efforts.
Key Responsibilities
• Lead and support IT operations and service delivery across the assigned area
• Act as the main point of contact between campus leadership and the Office of IT (OIT)
• Provide guidance on tech services outside OIT’s scope and engage support staff when needed
• Maintain a strong customer service culture
• Manage hardware/software assets and change control processes
• Supervise and coach IT support staff
• Oversee IT budgeting and spending
• Lead team projects using best practices in project management
• Monitor and resolve helpdesk requests within service level agreements
• Collaborate with system and network administrators to meet campus needs
• Escalate issues to statewide teams when necessary
• Represent IT on campus boards or committees when appropriate
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor’s degree in an IT related field required.
• Three to five years’ supervisory experience supporting IT environments, including but not limited to management of a team, hardware asset management, budget management, configuration management, and software distribution.
• Understand the enterprise interrelation of IT components, wired and wireless networks, VoIP, Active Directory, LDAP, information security, familiarity with advanced desktop management tools, and advanced IT trouble-shooting skills.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.