A client of Insight Global's is looking for a Desktop Support Technician who will provide:
- Call Center Support: Provide technical support in a call center setting, assisting users both remotely and in person.
- Computer Imaging: Unbox and set up computers, connect them to the network, initiate PXE boot, and ensure all applications and systems (Windows 10 and 11) are fully operational before deployment.
- Inventory Management: Maintain accurate records of incoming and outgoing equipment, monitor inventory levels, and order supplies as needed for audit periods.
- Shipping and Receiving: Handle the logistics of shipping and receiving equipment, ensuring timely and accurate processing.
- Troubleshooting: Address issues related to computer imaging; no requirement for advanced troubleshooting such as VDI access.
- Warehouse Operations: Operate in a warehouse-style environment, including lifting and moving equipment.
- Equipment Requests: Fulfill equipment requests from remote users, ensuring their needs are met promptly.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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- 2-4+ years of experience in a call center or similar environment.
- Basic troubleshooting skills related to computer imaging.
- Basic computer setup and imaging skills, including experience with Windows 10 and 11.
- Strong organizational skills and attention to detail.
- Ability to lift and move equipment as required.
- Excellent communication skills for effective support and collaboration.
Familiarity with MDT (Microsoft Deployment Toolkit) is a plus
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.