Technical Customer Support

Insight Global seeks a Junior Technical Customer Support specialist for field and remote work in Orlando, FL. The role includes on-site technical support for Windows and mobile devices, working with a primary customer, and potentially expanding to others. Responsibilities encompass certifying and troubleshooting equipment at customer locations, recording service visits and certifications, and resolving technical issues promptly.



Candidates need reliable transportation for customer site visits, with mileage reimbursement provided. The position requires a minimum of 24 hours weekly, with the possibility of increasing to full-time. Applicants should have a good understanding of Windows operating systems and mobile devices, be proactive in solving technical problems, and have strong communication skills for customer interaction.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

**Key Responsibilities:**

- Provide on-site technical support for Windows and mobile devices.

- Work closely with a primary customer in the field, with the potential to add additional customers over time.

- Certify and troubleshoot equipment for end customer locations.

- Maintain accurate records of all service visits and certifications.

- Ensure timely and effective resolution of technical issues.



**Requirements:**

- Reliable transportation is essential for traveling to customer locations.

- Mileage reimbursement will be provided as a billable expense.

- Minimum of 24 hours per week, with potential to increase to 40 hours per week.

- Strong understanding of Windows operating systems and mobile devices.

- Technologically savvy with a proactive approach to solving technical challenges.

- Excellent communication skills for interacting with customers and providing clear technical guidance.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.