Manages integrated functionality, usability, reliability, performance and support requirements of Siebel CRM
Creates feature test strategies and environment needs
Provides the link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy the needs of the business
Ensures high level designs including architecture requirements are accurately documented and map to approved requirements
Assists in developing training documentation and proactive identification of additional documentation needs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
3+ years of experience supporting call center applications
Hands-on experience working with Jira, Confluence, and/or Zephyr
Experience working in an agile environment
Experience working within Medicare claims or for CMS (Centers for Medicare & Medicaid Services)
Experience working with Siebel CRM
SAFe experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.