Maintains and supports various applications and programs necessary to meet user and client needs. Responsible for handling user requests and problems as reported via the remote Help Desk Team, maintaining the integrity and security of the applications, and providing excellent customer service to internal customers. Provides primary hardware installation, setup, and testing of all desktop and laptop systems including board meeting network configuration.
Major Responsibilities
* Help Desk support.
* Tracking of help desk tickets utilizing the Information System's tracking software.
* Respond to security issues and virus and other malware notifications and attacks.
* Printer and print server management
* Document all application and infrastructure changes to change management system.
* Basic Windows active directory management and support for users and computers
* Provide primary desktop hardware support, installation, and maintenance.
* Provide support of all company managed mobile devices.
Physical Requirements
* Ability to communicate orally with management and co-workers, both individually and in a group/team.
* Regular use of the telephone and e-mail for communication is essential.
* Sitting for extended periods is common.
* Hearing and vision within normal ranges is essential for normal conversations to receive ordinary information and to prepare or inspect documents.
* Ability to relocate equipment that may weigh up to 50 pounds.
* Good manual dexterity for the use of common office equipment such as computer terminals, calculator, telephone, and copiers.
Work Environment
The job is performed indoors in a traditional office setting. Position will be onsite M-F 8am-5pm. Activities include extended periods of sitting and extensive work at a computer monitor and/or calculator.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
* 1+ yrs. of IT Customer Service/Help Desk experience
* Must possess excellent written/verbal communication skills and can work with employees at all technical and professional levels.
* Must be willing to seek out additional training when the technical environment requires additional skills and provide basic hardware and software training to users when required.
* Proficient in Microsoft Office Suite products (Excel, Word, Outlook, PowerPoint, Access, Visio)
* Willing and able to assist higher level technicians install, test, implement, administer, or maintain systems, applications, equipment and plans.
* Ability to effectively communicate technical information verbally and in writing, using language that is appropriate to the complexity of the topic and to the understanding of the audience.
* Ability to work as part of a team to complete agency wide initiatives, using strong interpersonal skills.
* Ability to work independently to troubleshoot and resolve general help desk issues, with enthusiastic self-motivation.
* Ability to multi-task and remain organized.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.