Operations Analyst

Post Date

Mar 14, 2024

Location

Zionsville,
Indiana

ZIP/Postal Code

46077
US
Sep 15, 2025 Insight Global

Job Type

Perm

Category

Project Manager

Req #

IND-690378

Pay Rate

$46k - $69k (estimate)

Job Description

The Analyst, Operations Analytics and Reporting will be responsible for testing and measuring processes and their efficiency and effectiveness. This position will verify and/or confirm system calculations. The role may also assist management with other analyses including performing mathematical assessments of completion times, efficiency metrics, and other analytical assessments of workloads, workflow, and staffing requirements. In addition, this position will be responsible for Document Management which includes all aspects of the development and management of form documentation for the company's annuity business. Form documentation consists of annuity and life insurance servicing forms and new business applications and related documents, and other documents as identified. This position is crucial to standardizing the company's forms of documentation management, helping the organization achieve its vision and mission. This is a new position in the company and will review, execute and support the operational efficiency needs for the business. The position will be a part of Operational Efficiency team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Bachelors degree in a relevant field

* 3 years or LESS of professional work experience (could be right out of college)

* Some level of operations or process improvement

* Tech savy and capable of learning IT processes quickly

* Self-starter with stellar communication skills

Nice to Have Skills & Experience

* Salesforce or Zendesk experience

* Exposure to the insurance or annuity industry

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.