Job Description
One of Insight Global's large Agricultural Sciences companies is looking for an IT Field Services Engineer to join their team located in the Indianapolis, Indiana area. This person will analyze, design and implement new, or modify existing, desktop computing infrastructure to meet ongoing research center needs. The Field Services Engineer will provide technical knowledge to handle complex issues and ensure desktop computing infrastructure meets business requirements, follows industry standards, and maintains data security. This role will apply knowledge of desktop computing infrastructure to meet research center and information management needs for a robust and fault tolerant network. The qualified candidate will collaborate daily with data scientists and analysts in a team setting as well as 3rd party data providers to drive best practices and identify innovative strategies for successful data product delivery. The successful candidate will be responsible to ensure that the platform will be robust and scalable in order to handle increasing volumes and demands from data and analytics. We are looking for someone who:
* Has an advance understanding of desktop computing and implementation.
* Has excellent oral and written communication, planning and decision-making skills. Possess analytical and problem-solving skills.
* Is able to work with people at all levels, including outside consultants and vendors.
* Is able to build and maintain relationships and facilitate collaboration and communication.
* Has a thorough understanding of desktop imaging and desktop deployment strategies.
* Has an interest in learning new technologies and operating systems.
* Has excellent interpersonal skills and a can-do attitude with the ability to thrive in a fast-paced dynamic environment.
* Has excellent analytical and problem-solving skills with the ability to work as part of a global team and, at times, independently while appropriately prioritizing tasks.
* Experience in research, life sciences, or in data science would be a huge plus!
Required Skills & Experience
* 2+ years of experience supporting Windows & MAC OS setup and support
* Ticketing system support experience, handling escalated Tier 2 tickets while providing white-glove employee experience
* Experience with imaging, configuring, and computer/infrastructure deployment strategies -- prefer experience with PDQ, SCCM, or similar
* Tier 1 & 2 Active Directory support experience
Nice to Have Skills & Experience
* A+ Certification
* ServiceNow or Jira ticketing system experience
* Life Sciences, Lab/Science industry experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.