A client of Insight Global is an e-commerce pet pharmacy/retail company in need of a customer service representative to join their existing team (6). Within this role you will be you will be responsible for provide exceptional guest experiences to customers for a variety of issues ("where is my order" "I need to cancel my order" -- real time) The ideal candidate will be someone who calm and doesn't crack under pressure, passionate about animals, and experience using Zendesk, and experience supporting digital/retail issues.
* 2+ years experience as a Customer Service Representative
o Experience working with Zendesk or any other CRM platform
o Experience with MS suite (specifically MS Teams)
o Experience handling a fast moving environment (20 calls & 50 -- 60 tickets daily)
* Bilingual English & Spanish
* Prior experience working in the Pet care industry (at a minimum owning a pet or having a softness for pets)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.