Insight Global is looking for a Service Desk Analyst to support a large healthcare client in Indianapolis, IN. This person will be expected to field 20-40 calls per day across a wide variety. The calls will be under 3 different categories -- IT troubleshooting, HR questions, and patient portal requests. The shift will be M-F between the hours of 9am -- 8pm. They will get requests through a ticketing system (ServiceNow) and be expected to respond in a timely manner with a high level of customer service. Each call must be properly documented in the Service Management Portal with detail and precise grammar. Some tools and technologies that will be used are: Microsoft Operating System technical navigation and support, Microsoft Productivity Software (Office 365, Teams) technical navigation and support, Network Device troubleshooting, EMR technical navigation and support, etc.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.