One of our preferred pet pharmaceutical clients headquartered in Miami, FL is looking for strong technical and strategic customer experience (CX) talent to join their leadership team. This role can sit fully remote, but preferably on the east coast because of the onshore call center time zone. This role is a backfill, however, the COO is really looking for this person to come in and re-vamp their customer service department with new digital strategy and CX expectations. The ideal candidate will have analytical experience within their current toolbox of Power BI and Kustomer (open to comparable software). They will offer training if this person does not have any pharmaceutical exposure, but they should have a background in high compliance protocols in past roles. This is a fully e-commerce white label company, so the ideal candidate must have strong experience here. The goal of this position is emphasize the customer experience from the operation perspective -- they have direct customer service, QA, and pharmacy management teams to handle the day to day.
* E-comm experience in retail or white label industry (HUGE PLUS)
* Prescription or high compliance exposure (insurance is a good comparison)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.