Servicing Analyst

Responsible for providing exceptional customer service by responding to inquiries related to liens, titles, insurance, and related services. Investigates and resolves title issues, customer concerns, and complaints while ensuring compliance with company and regulatory requirements.

Key Responsibilities

· Resolve customer inquiries and requests related to title processing, lien perfection, insurance requirements, and related operational activities.

· Communicate with customers, dealerships, DMV offices, and other business partners regarding title and insurance requirements, deficiencies, and resolutions.

· Research and resolve title issues, discrepancies, and customer concerns in a timely and professional manner.

· Maintain accurate records of customer interactions, inquiries, complaints, and actions taken to ensure proper documentation and follow-up.

· Provide timely updates and information to customers and stakeholders regarding account status and title-related requirements.

· Support departmental objectives by completing additional title and customer service-related tasks as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Education & Experience

· High school diploma or equivalent required.

· 2-3 years of customer service or related experience preferred.

· Experience working with title processing, vehicle finance, or similar operational environments is a plus.

Skills & Competencies

· Strong verbal and written communication skills.

· Excellent customer service and interpersonal skills.

· Strong attention to detail and organizational skills.

· Ability to work independently, prioritize tasks, and manage time effectively.

· Ability to accurately document customer interactions and maintain detailed records.

· Proficient in Microsoft Office applications, including Outlook, and data entry systems.

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Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.