Customer Service Representative - TLC

Job Description Summary:

This position involves the processing of inbound and outbound telephone calls, electronic and physical data capture, review and indexing of vehicle data to include forms, records and mail on potential total loss insurance claims specifically related to automotive titles and loans. In this role, individuals will work exclusively with insurance carriers, banking institutions, lienholders, and third-party vendors across the United States. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided.

Hours are full time M-F 8:00a-5:00p Central Time.

This opportunity requires no selling or collections. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.


Job Description:

· Identify the type of correspondence required for specific claim and contact lienholder

· Update appropriate systems of record with information obtained

· Scan, index, and archive forms in the appropriate system of record

· Correspond with vehicle owners and/or insurance carriers for additional information as needed via text, email, and telephone

· Adhere to attendance, production, quality, and other SLA standards

· Other administrative duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· No prior insurance or automotive experience is required, as we will train individuals that are willing to continue to learn and be developed

· High School Diploma

· 1-2 years prior customer service experience preferred

· Excellent verbal and written communication skills

· Self- Motivated

· Exceptional organization skills with attention to detail

· Possess a positive attitude and desire to provide outstanding customer service

· Strong technical aptitude

· Ability to work independently

· Quiet and professional home work environment free of distractions

· High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 20 mbps download and 10 mbps upload)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.