Job Description
Convert approximately 2,000 existing SOPs into a new standardized template by end of year
Use Copilot/AI tools to assist in drafting and updating documentation, identifying gaps in content
Meet with stakeholders (including Susan and other business leaders) to gather missing information and validate procedures
Translate existing documentation into updated formats with new required fields
Create job aids and step-by-step guides to support SOP conversion process
Manage progress through trackers and attend weekly check-in meetings
Collaborate across teams to ensure alignment on documentation standards and procedures
Support remediation efforts tied to audit findings related to SOPs and process gaps
Perform manual adjustments and edits to ensure accuracy and completeness of documentation
Adapt quickly to shifting priorities and additional project needs as they arise
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Strong technical writing experience, specifically with SOPs and procedural documentation
Tech-savvy with experience using AI tools such as Copilot or similar assistants
Ability to review, adapt, and convert existing documentation into standardized templates
Experience working cross-functionally and gathering information from stakeholders
Strong communication skills; not afraid to ask questions or drive clarification discussions
Highly organized; able to manage trackers, timelines, and multiple SOP conversions
Self-starter who can work independently with weekly touchpoints
Comfortable pivoting priorities and adapting to evolving requirements
Project management mindset with ability to handle structured deliverables at scale
Nice to Have Skills & Experience
Experience supporting audit remediation or working with audit findings
Background working in financial services or B2B environments
Experience working with large-scale documentation transformations (e.g., 1000+ documents)
Familiarity with process improvement or operational excellence initiatives
Exposure to Rogers organization or similar operational frameworks
Experience working with leadership-level stakeholders
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.