Job Description
Manage and troubleshoot Akamai delivery configurations and PM settings
Allocate and resolve 5–10 tickets daily using ticketing systems
Ensure SLA compliance (5–7 days) for transactional and complex tasks
Collaborate with internal teams and vendors to resolve issues and implement changes
Support production changes during off-hours (occasional evening work)
Participate in path updates and configuration enhancements
Maintain documentation and provide updates on ticket progress and resolution timelines
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Hands-on experience with Akamai delivery side (core requirement)
Strong work ethic and ability to meet SLA deadlines (5–7 days)
Requirements gathering skills; ability to act as part BA and part engineer
Experience troubleshooting PM configurations (XML-based)
Familiarity with ticketing systems and daily allocation workflows (5–10 tickets/day)
Ability to manage tasks ranging from quick fixes (48 hours) to long-term projects (6 months)
Regulatory background preferred (banking, insurance, or financial services—not fintech)
Ability to work under strict compliance standards (Tier 3 bank, Fed exam readiness)
CDN experience (Cloudflare, Fastly, or AWS) with security routing and ELB/Application Load Balancing
Demonstrated ability to work independently and handle production changes during off-hours
Nice to Have Skills & Experience
Experience with Akamai ACE transition or similar migrations
Familiarity with OS Top 10 security patterns and WAF configurations
Experience supporting global enterprise environments
Strong communication and documentation skills for SLA tracking and reporting
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.