Job Description
Most days this technician will be on campus supporting all classrooms and learning spaces. During the day, they will take troubleshooting calls, perform AV rounds to test and maintain classroom technology, and work on project-based tasks tied to a new building opening and the expansion of 70+ classrooms. Late afternoons are focused on closing tickets as classes wrap up. Ticket volume averages 5–6 per day, dropping closer to 1 per day at quarter end. This role plays a critical part in ensuring faculty can teach without technical disruptions and will help support both legacy AV systems and newer technologies as the campus modernizes.
Responsibilities:
Perform daily AV rounds to test, update, and maintain classroom and learning space technology
Troubleshoot and resolve AV, videoconferencing, and presentation issues for faculty and staff
Support live classes, lectures, and events including Zoom, Panopto, and in-room AV systems
Document incidents, fixes, and inventory updates in service tickets and reports
Assist with classroom inventory, installations, and preparation for new building openings
Provide basic training and guidance to faculty and end users on classroom technology
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ year of experience supporting AV systems or electronics
Experience troubleshooting classroom or live event AV technology under pressure
Hands-on experience with video conferencing tools (Zoom, Teams, lecture capture)
Strong customer service skills with the ability to support faculty in person
Dependable, punctual, calm demeanor in a faculty-facing environment
Nice to Have Skills & Experience
Experience with Crestron and/or QSYS systems
Dante audio networking experience
Installation background or experience supporting enterprise AV environments
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.