Job Description
Provide phone support of inbound calls and directing calls as necessary; communication via email.
Assists in issuing stock checks to QCs at the warehouses to check inventory.
Assist with applying, altering, and removing incoming plant holds as requested by divisional partners.
Assist with coordination of travel and training for Branch Quality personnel as needed.
Complete weekly and monthly reports for management that track quality trends, holds, overtime, etc.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1+ years of relevant experience in quality assurance or quality control.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).
Nice to Have Skills & Experience
Associate's Degree
FDA regulated industry experience.
Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
ETQ Reliance, SAP, Power Apps, Catalyst (warehousing and slotting), Sharesheet
OSHA 10
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.