Patient Access Representative

The Patient Access Representative greets, instructs, directs, and schedules patients and
visitors while serving as a liaison between patients and medical support staff. This role supports
clinic operations by maintaining accurate records, assisting staff, and providing excellent
customer service in alignment with organizational policies.

Primary Responsibilities
• Greeting patients and visitors in a prompt, courteous, and helpful manner
• Answer telephone calls courteously and route them appropriately
• Check in patients and verify/update information in the medical record
• Maintain/Schedule appointments according to clinic policies
• Maintain patient confidentiality
• Attend required meetings and participate in committees when requested
• Collect payments, post receipts, prepare deposits and complete daily balancing
• Process medical record requests using proper release guidelines
• Scan documents into the electronic medical record as required
• Assist with registration for all Patient Access areas when needed
• Prepare charts for outside clinic visits when needed
• Prepare monthly patient registration schedule
• Assist with in-services for registration staff
• Complete annual education requirements
• Follow dress code and maintain a clean, professional appearance
• Adhere to ethical business practices and hospital policies
• Maintain confidentiality of patients and employees
• Report to work on time and complete tasks as scheduled
• Wear identification badge and use timekeeping system properly
• Representing the organization positively and professionally
• Support culture improvement efforts for customer and employee satisfaction
• Provide service excellence to patients and coworkers
• Perform other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Experience
• Experience in a medical office or customer service environment preferred
• Knowledge of business office procedures and medical record handling helpful
• Experience with EMR (Cerner ideally)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.