IT Support

We are seeking a highly professional, service-oriented IT Support Analyst to provide white-glove desktop and executive support for a small, growing organization in the professional services space. This role will be a key partner to the business, supporting senior leaders and end users with a high degree of polish, discretion, and responsiveness.
This role blends hands-on support, identity and device administration, and project-based work. We’re looking for someone who enjoys rolling up their sleeves, takes pride in delivering exceptional service, and can confidently engage with executives in a business environment.
This has some elements of a startup culture - we value professionalism in communication, presentation, and execution.

Key Responsibilities
Executive & White Glove Support
• Provide high-touch, white-glove desktop support to executives and senior business leaders
• Serve as a trusted IT partner to non-technical users, translating technical concepts into clear, business-friendly language
• Deliver onsite support with professionalism appropriate for a financial or professional services environment
End User & Desktop Support
• Set up, configure, and support MacBooks, iPhones, and peripherals for new and existing users
• Troubleshoot hardware, OS, and application issues across Mac and mobile devices
• Perform day-to-day IT “grunt work” as needed, including onboarding, offboarding, and device refreshes
Identity, Access & SaaS Administration
• Administer Okta (user provisioning, password resets, MFA, basic troubleshooting)
• Support Google Workspace administration (user accounts, access, basic configuration)
• Administer Slack (users, permissions, basic workspace management)
• Manage device policies using Kandji (or Jamf) for macOS and iOS
• Help users access and log into tools such as Jira and other internal platforms
Projects & Continuous Improvement
• Support upcoming IT and security-related projects as the organization grows
• Partner with IT and Security leadership to improve processes, documentation, and end-user experience
• Assist with identity and access management initiatives and general IT infrastructure improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 3–7 years of IT support experience (not entry-level)
• Strong hands-on experience supporting macOS environments
• Experience administering:
o Google Workspace
o Slack
o Okta (user creation, access management, password resets, basic troubleshooting)
• Proven ability to troubleshoot laptops, mobile devices, and end-user applications
• Demonstrated experience providing white glove or executive-level IT support
• Comfortable engaging directly with CEOs and senior leaders
• Excellent communication skills and a polished, business-appropriate presence
• Willingness to handle hands-on, day-to-day support work without hesitation
• Solid understanding of identity and access management concepts (IAM)

Preferred / Nice-to-Have Qualifications
• Experience in financial services, fintech, or professional services
• Prior work in environments with higher expectations around professionalism, discretion, and service quality
• Familiarity with Kandji or Jamf
• Exposure to security-focused IT environments or working alongside security teams
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What Success Looks Like
• Executives feel fully supported and confident in their technology
• Issues are resolved quickly, calmly, and professionally
• End users trust IT as a partner, not just a help desk
• Devices, identities, and access are clean, organized, and well-managed
• You bring structure and polish to a small but growing IT function

Compensation:
$25/hr to $40/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.